Help
Support
Need a hand with FaceSearch? Email us and a person will get back to you.
Contact us
Write to support@facesearch.cc. Include the email address on your account so we can find it.
Common questions
How does FaceSearch find my photos?
You upload a photo, and FaceSearch compares that face against publicly accessible images on the web, then ranks the closest matches with the page each one came from.
What is a deep search?
A deep search casts a wider net than a normal search — it takes longer and costs a deep search credit, but it reaches further across the public web.
What happens to the photo I upload?
It is used to run your search and nothing else. It is never sold, and never used to build a face database for anyone else.
Does FaceSearch look at private accounts?
No. Results come only from publicly accessible pages. Nothing behind a login, and no private albums.
Why did my search return no matches?
A clear, well-lit, front-facing photo gives the best results. If the face is small, turned away, or heavily obscured, there may be nothing to match against.
How do I delete a scan or my account?
Open a scan from your history and choose delete. To remove your account and everything attached to it, email support@facesearch.cc from the address on your account.
How do I manage or cancel my subscription?
Subscriptions are billed by the App Store or Google Play. Manage or cancel them from your store account settings — not from inside the app.